Tech’s communication tools, such as Slack messages and Zoom, have become increasingly important in our lives. Their rise in popularity preceded the pandemic, as smartphones became indispensable to people of all ages, and these tools have continued to proliferate and evolve with society.
As the price of messaging dropped to almost zero, users have employed messages to communicate with friends and families in informal conversations. Messages have also become more personalized with the invention of emojis, said Justin Santamaria, a former lead engineer at Apple who created iMessage.
